Known Limitations

• USB devices buttons do not control calls ¹ (workaround: keyboard hotkeys)

  • Exception: USB Device Call Control Buttons (Preview)

• Teams Queue stats & sign in/out ¹ (workaround: use Teams portal)

• Call Park ¹ (workaround: use chat consult)

• Landis Contact Center Queue Stats & sign in/out (workaround: use LCC portal)

• Call History ¹ (workaround: view Teams client's history)

• MS Teams Chat > Groups & Contacts do not appear in Attendant Console ¹ (workaround: create groups in Attendant Console via Settings > Contacts > Contact Groups)

• Skype for Business calling scenarios that are not properly handled by Teams APIs ¹

  • Interop with Skype for Business users (some scenarios)

  • Inbound PSTN calls from Skype for Business hybrid voice

1 - Adding this functionality requires a Microsoft API that is not yet available 2 - Microsoft has given some indication the required Microsoft API is on the roadmap