Releases
Start recording "On Demand" via Agent Panel record button
Stop and Start recording via Agent Panel record button when policy is "Record (Can Stop)"
Microsoft Behavior: If a user that has policy call recording or sentiment enabled calls a Teams AA/CQ, Landis Contact Center IVR/Queue or other IVR, the Microsoft audio notification that "This meeting is being recorded and/or transcribed" will be played on top of the of the AA/IVR or Queue welcome message.
Policy Call Recording policy call recorder bot (How to configure)
Set a policy to record Microsoft Teams user calls
Filter call records by user, other party & date range
Permission based access to call details and records
Banner to indicate Preview status
Default music on hold for new organizations
Banner notifications for actions (like save a record)
Business Hours for Queues
Bug Fixes
Skills: changing row gets saved
Queue: Off hours actions will not allow transferring to the same queue
Policy update takes effect
Music on hold: repeats as needed
Queue Attendant Routing: doesn't allow double answering
Queue: Ignoring alert issue resolved
Reporting: better handling of lack of caller information from Microsoft Graph
Microsoft Behavior: The Microsoft audio notification that "This meeting is being recorded and/or transcribed" will be play at the beginning of each call that has recording or sentiment enabled. The notification will be repeated when recording is stopped and started again.
Audio file manager
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