Releases

A description of Landis Contact Center releases.

2020-06-17

Production Features

  • Start recording "On Demand" via Agent Panel record button

  • Stop and Start recording via Agent Panel record button when policy is "Record (Can Stop)"

Known Issues

  • Microsoft Behavior: If a user that has policy call recording or sentiment enabled calls a Teams AA/CQ, Landis Contact Center IVR/Queue or other IVR, the Microsoft audio notification that "This meeting is being recorded and/or transcribed" will be played on top of the of the AA/IVR or Queue welcome message.

2020-06-03

Production Features

  • Policy Call Recording policy call recorder bot (How to configure)

  • Set a policy to record Microsoft Teams user calls

  • Filter call records by user, other party & date range

  • Permission based access to call details and records

Preview Features

  • Banner to indicate Preview status

  • Default music on hold for new organizations

  • Banner notifications for actions (like save a record)

  • Business Hours for Queues

  • Bug Fixes

    • Skills: changing row gets saved

    • Queue: Off hours actions will not allow transferring to the same queue

    • Policy update takes effect

    • Music on hold: repeats as needed

    • Queue Attendant Routing: doesn't allow double answering

    • Queue: Ignoring alert issue resolved

    • Reporting: better handling of lack of caller information from Microsoft Graph

Known Issues

  • Microsoft Behavior: The Microsoft audio notification that "This meeting is being recorded and/or transcribed" will be play at the beginning of each call that has recording or sentiment enabled. The notification will be repeated when recording is stopped and started again.

2020-01-01

Preview Features

  • Audio file manager

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