We have designed Contact Center to be a simple as possible to setup.
Grant Contact Center service permissions to interact with your Microsoft Teams tenant
Configure your Organization's Contact Center settings
Select Sign in with Microsoft button. We recommend using a Microsoft 365 Global Administrator account.
This will be the short name for your organization. This will become the sub domain name for your organization and cannot be changed.
Organization Display Name
This will be a longer and more descriptive name for your organization.
This is the Administrators email account
Complete the reCAPTCHA and click Submit.
When the service for your organization is created, sign into the service portal to continue.
To grant contact center the ability to interact with the organization's Teams and Azure tenant, sign in to the portal and navigate to Administration | Settings. Select the "RemoteMediaPermissions" and "LocalMediaPermissions" buttons. The permissions needed will be listed when granting consent.
Your are now ready to configure some contact center specific settings. See Setup