Call Settings Policies

Navigation: Administration | Call Setting Policies

Calls Settings: Example: Sentiment Enabled/Disabled and Recording Mode

Setting

Function

Enable Sentiment

Determines whether sentiment will be recorded for calls. Sentiment needs to be configured. See Setup Sentiment Analysis

Recording Mode

Determines how or if calls will be recorded. Options: On Demand, Disabled, Always Record (Can Stop), Always Record (Can't Stop). See Setup Policy Call Recording